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Old 01.22.2015, 04:19 PM   #1
stu666
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I have a small but annoying problem with my laptop. It is to do with .mov files. I only need to hover the pointer over one and my computer seems to crash. The screen goes blank and everything closes. Anyone have an idea why this happens?
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Old 01.22.2015, 04:40 PM   #2
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Your computer is dying.. you have my condolences.
 
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Old 01.22.2015, 04:42 PM   #3
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um no idea. PC? Mac? Have you run the usual malwarebytes, antivirus sweep, and maybe ccleaner's registry analysis?

It's specifically only if you hover over mov's? No other file extentions? And it's not when you launch them? That's... pretty weird. But w/o knowing the specifics of yr system and any recent changes I'm not even sure where to begin guessing.
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Old 01.22.2015, 04:51 PM   #4
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Quote:
Originally Posted by noisereductions
um no idea. PC? Mac? Have you run the usual malwarebytes, antivirus sweep, and maybe ccleaner's registry analysis?

It's specifically only if you hover over mov's? No other file extentions? And it's not when you launch them? That's... pretty weird. But w/o knowing the specifics of yr system and any recent changes I'm not even sure where to begin guessing.

It's a pc and I've tried all of the above and there's no problems (except this one!). It only does it with .mov's and I don't even have to click on them, just hovering over it causes it to happen. It's been like it for a while now so I use my other computer to play/upload .mov's but I would like to find out and fix this issue....
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Old 01.22.2015, 04:59 PM   #5
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what version of Windows?

Have you recently updated the OS, or video codecs?
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Old 01.22.2015, 05:06 PM   #6
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There's the possibility that the creation of thumbnails from mov's is causing this issue - in that case I'd go into File Explorer, right click, View, and change the icons to something w/o a thumbnail...

BUT...

if you're on 8.1, I found similar threads that point to certain security updates:

http://windowsforum.com/threads/wind...9-help.200194/

Apparently if you uninstall those updates, and TURN OFF auto updates, it'll fix it.
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Old 01.22.2015, 05:07 PM   #7
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win 8.1. I haven't updated it for about a year maybe. I think the problem has been going on for half a year or so, not too sure...
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Old 01.22.2015, 05:09 PM   #8
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Quote:
Originally Posted by stu666
win 8.1. I haven't updated it for about a year maybe. I think the problem has been going on for half a year or so, not too sure...

had a feeling 8.1 - do you have the Security Updates enabled to automatically update? I bet you got hit w/ those updates I linked. That thread will tell you which you want to delete.
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Old 01.22.2015, 05:16 PM   #9
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I will try to remove the offending KB updates. Thanks for yr help!!!
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Old 01.22.2015, 05:16 PM   #10
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Quote:
Originally Posted by stu666
win 8.1. I haven't updated it for about a year maybe. I think the problem has been going on for half a year or so, not too sure...

oy, dude! you need the security update as soon as it appears.

i haven't used PCs in years now, but at some point you might wanna do a disk wipe + clean install, and enable all security updates automatically.
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Old 01.22.2015, 05:19 PM   #11
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Quote:
Originally Posted by !@#$%!
oy, dude! you need the security update as soon as it appears.

i haven't used PCs in years now, but at some point you might wanna do a disk wipe + clean install, and enable all security updates automatically.


problem is the auto updates are all kinds of shit, not just security. SO if he shuts off auto, it will alert him when there are required security updates and he can just hit OK PLEASE INSTALL THOSE AND KEEP ME SAFE
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Old 01.22.2015, 05:23 PM   #12
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Quote:
Originally Posted by !@#$%!
oy, dude! you need the security update as soon as it appears.

i haven't used PCs in years now, but at some point you might wanna do a disk wipe + clean install, and enable all security updates automatically.

I think I must have security updates on automatically and by the sounds of it that's what caused this problem. So surely I need to switch off automatic security updates, not enable them...
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Old 01.22.2015, 05:33 PM   #13
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Quote:
Originally Posted by stu666
I think I must have security updates on automatically and by the sounds of it that's what caused this problem. So surely I need to switch off automatic security updates, not enable them...

no no no wait... windows security updates are essential to prevent getting infected/breached/etc.

i'm referring to windows itself, not automatic updates to other software which can be anything

if you want to be more aware of these you could ask windows to notify you of updates so you can do them manually, but regardless, you needs those like you need oxygen.

why your computer crashes could be a bunch of different reasons-- from needing a disk defragment (does win 8 still need those?) to hard drive failures to memory problems-- i.e., all manner of hardware problems-- not just malware.

#1 thing i'd do is defragment (because nothing runs when files are too broken up), #2 is run all kinds of antivirus to make sure you're not infecto, #3 i'd run some hardware tests (used to be sandra, don't know these days) to make sure the machine itself is not damaged. #4 i'd run a disk check at restart, etc.

sorry if this is complicated-- i know you're not a computer guy but this is your lot as a windows operator-- just breathe deeply and be patient, it will get sorted out.
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Old 01.22.2015, 05:49 PM   #14
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Quote:
Originally Posted by !@#$%!
no no no wait... windows security updates are essential to prevent getting infected/breached/etc.

i'm referring to windows itself, not automatic updates to other software which can be anything

if you want to be more aware of these you could ask windows to notify you of updates so you can do them manually, but regardless, you needs those like you need oxygen.

why your computer crashes could be a bunch of different reasons-- from needing a disk defragment (does win 8 still need those?) to hard drive failures to memory problems-- i.e., all manner of hardware problems-- not just malware.

#1 thing i'd do is defragment (because nothing runs when files are too broken up), #2 is run all kinds of antivirus to make sure you're not infecto, #3 i'd run some hardware tests (used to be sandra, don't know these days) to make sure the machine itself is not damaged. #4 i'd run a disk check at restart, etc.

sorry if this is complicated-- i know you're not a computer guy but this is your lot as a windows operator-- just breathe deeply and be patient, it will get sorted out.

I haven't been able to defragment my laptop since I got it from new so I don't think win 8 needs that. I've run antivirus, hardware tests and disc check and all's well.

I must've been downloading all the updates to get this problem in the first place...

My problem is exactly the same as in the thread noisereductions posted so I'll try to remove the KB2975719 and KB2995388 files and see if that works.

Then I'll stick to updating manually I think... FUCKING COMPUTERS. Win 8 is crap.

Thanks for trying to help anyway!
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Old 01.22.2015, 05:55 PM   #15
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Quote:
Originally Posted by stu666
I haven't been able to defragment my laptop since I got it from new so I don't think win 8 needs that. I've run antivirus, hardware tests and disc check and all's well.

I must've been downloading all the updates to get this problem in the first place...

My problem is exactly the same as in the thread noisereductions posted so I'll try to remove the KB2975719 and KB2995388 files and see if that works.

Then I'll stick to updating manually I think... FUCKING COMPUTERS. Win 8 is crap.

Thanks for trying to help anyway!

yo, before you delete anyting (yikes!) i jsut read the defrag is now called "optimize drives" so check it out first

http://helpdeskgeek.com/windows-8/wh...-in-windows-8/
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Old 01.22.2015, 05:56 PM   #16
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I'll let you know how I get on...
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Old 01.22.2015, 06:25 PM   #17
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Wait if u have an ssd do not defrag! Only if its an hdd.
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Old 01.22.2015, 06:26 PM   #18
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Quote:
Originally Posted by noisereductions
Wait if u have an ssd do not defrag! Only if its an hdd.

i think i remember the laptop he bought and it wasn't an ssd no wai

but maybe this is a different one
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Old 01.22.2015, 06:27 PM   #19
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Old 01.22.2015, 06:30 PM   #20
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Quote:
Originally Posted by !@#$%!
i think i remember the laptop he bought and it wasn't an ssd no wai

but maybe this is a different one

Yeah, it's the same one
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