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Originally Posted by Nefeli
yep, thats unfair.
am having many calls today and all clients are edgy. i reply in such deadway, that maybe with no such intention, am calming them down.
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I know what you mean by replying in a dead manner.I still reckon the unnerving 'clerk silence' does the trick as they think there is something wrong with their line.I'm never rude to them.I think you can be perfectly sarcastic to someone with a smile on your lips.