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I must be honest with you. I thought it was a bad idea when they started making macs with intel processors.
I own a quicksilver G4 and an ibook, and have NEVER had to reinstall OS since I bought them 5-6 years ago.
I've done some serious 2 or 3 hour video projects with the G4, and it still runs smoothly. *No need to touch wood*
That lid issue is not acceptable. I'd take it back if I were you.
I'll bet that you'll get a brand spanking new one out of the box. No questions asked.
Dropping ANY computer is a bad idea, by the way.
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