I think Sam Ash is worse than Guitar Center, but I have a hunch they're not exactly competitors.
As for playing in the store, it's really just something you need to take into stride. Me and my friend aren't the greatest guitarists, but when we try stuff out we don't even acknowledge the workers' existence and they stay well away. If anyone comes near us, we make it clear that we're fine. It's just like anywhere else with pushy sales.
As for the guitar being taken out of her hands, that's literally terrible service. You could actually complain about that. I've never seen it before, though.
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