Originally Posted by Nefeli

i ve just been told that one of customers who bust me and am robotically-coldly, ironically etc talking to them and bang the phone down instead of saying bye or you are welcome, gave a boss congratulations about me.
im no stupid however, know he did that for his own good.

but the point is -maybe here not the case- that people in such enviroments, respect you more when you seem to them more tough or smth. even when you talk rudely to them, they treat you nice after that.